Refund policy

1. Overview

Due to the technical and sensitive nature of professional laser device spare parts, we maintain a strict returns policy.

This policy operates in accordance with the Australian Consumer Law (ACL) and applicable New Zealand consumer regulations.

2. Change of Mind Returns

We do not accept returns for:

  • Change of mind

  • Incorrectly ordered parts

  • Incompatibility due to customer error

  • Opened electrical or electronic components

  • Installed or used items

Customers are responsible for confirming compatibility with their specific device model before purchase.

3. Eligible Returns (Non-Faulty Items)

We may accept returns only if:

  • The item is unused

  • The item is unopened

  • Original packaging is intact

  • Return request is submitted within 7 days of delivery

  • Written approval is granted prior to return

Items must be securely packaged to avoid transit damage.

4. Faulty or Damaged Products

If a product arrives:

  • Damaged in transit

  • Defective upon arrival

  • Incorrectly supplied

You must notify us within 48 hours of delivery and provide:

  • Clear photographs of the item

  • Photos of packaging

  • Order number

  • Description of the issue

We may:

  • Replace the item

  • Offer a repair

  • Provide a refund

  • Offer store credit

In accordance with Australian Consumer Law, you are entitled to a remedy for major failures.

5. Non-Returnable Items

The following items are strictly non-returnable:

  • Electrical components once opened

  • Laser handpieces and internal components

  • Clearance or discounted items

  • Items damaged due to improper installation

Spare parts for systems such as Candela Corporation and Cynosure devices must be installed by qualified technicians.

We are not responsible for damage caused by incorrect installation.

6. Return Approval Process

To request a return:

  1. Email md@leleasingleaders.com.au with subject line: Return Request – Order #[Number]

  2. Provide photos and reason for return

  3. Wait for written Return Authorization (RA) approval

  4. Ship item within 5 business days of approval

Returns sent without prior approval may be rejected.

7. Refund Processing

  • Approved refunds will be processed within 5–10 business days after inspection.

  • Refunds will be issued to the original payment method.

  • Bank transfer refunds may take additional processing time depending on financial institutions.

8. Warranty

Where applicable, manufacturer warranty terms apply.

We do not provide additional warranties beyond those required under Australian Consumer Law unless explicitly stated in writing.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the value of the purchased product.

  • We are not liable for consequential loss, business interruption, or clinical downtime.

  • We are not responsible for incompatibility due to customer selection error.

10. Contact Information

Leasing Leaders
43 McLean street Liverpool NSW 2170
Email: md@leleasingleaders.com.au
Phone: 1800 535 327
WhatsApp: 0478043490