Shipping Policy

1. Shipping Coverage

We ship to:

  • All states and territories within Australia

  • New Zealand

At this time, we do not ship to other international destinations unless agreed in writing.

2. Processing Times

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • For backordered or special-order items, customers will be notified of estimated dispatch times.

We reserve the right to request business verification documents before dispatching professional laser spare parts.

3. Delivery Timeframes

Estimated delivery times:

Australia

  • Metro areas: 2–5 business days

  • Regional areas: 3–7 business days

New Zealand

  • Standard delivery: 5–10 business days

  • Delivery times may vary due to customs clearance.

Delivery timeframes are estimates only and not guaranteed.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on weight, dimensions, and destination.

  • Free shipping promotions (if applicable) apply only within Australia unless otherwise stated.

  • Express shipping options may be available at additional cost.

5. Risk & Title

  • Risk of loss or damage transfers to the customer upon dispatch from our warehouse.

  • We are not liable for courier delays, loss, or damage in transit.

  • Customers must inspect goods upon delivery.

If goods arrive damaged:

  • Notify us within 48 hours

  • Provide photos of packaging and product damage

6. Customs, Duties & Taxes (New Zealand Orders)

For shipments to New Zealand:

  • Customers are responsible for any import duties, GST, customs processing fees, or regulatory charges.

  • Delays caused by customs authorities are beyond our control.

We do not guarantee clearance timelines.

7. Incorrect Address

  • Customers are responsible for providing accurate shipping details.

  • Additional shipping fees may apply for redelivery due to incorrect address information.

  • We are not responsible for lost parcels due to incorrect addresses provided at checkout.

8. Delivery Issues

If your order:

  • Has not arrived within the estimated timeframe

  • Arrives damaged

  • Arrives incomplete

Please contact us at [Insert Email] within 48 hours of delivery confirmation.

We will coordinate with the courier provider to investigate.

9. Signature on Delivery

For high-value laser spare parts:

  • Signature on delivery may be required.

  • Authority to leave must be selected at checkout if available.

We are not responsible for theft after confirmed delivery.

10. Delays Beyond Our Control

We are not responsible for shipping delays caused by:

  • Natural disasters

  • Courier disruptions

  • Industrial action

  • Customs inspections

  • Government restrictions

  • Supply chain shortages

11. Technical & Sensitive Components

Due to the technical nature of spare parts for professional laser systems such as Candela Corporation and Cynosure devices:

  • Customers must verify model compatibility before ordering.

  • We are not liable for incorrect orders.

  • Electrical components may require certified technician installation.

12. Contact Information

Leasing Leaders 

43 McLean street Liverpool NSW 2170
Email: md@leleasingleaders.com.au
Phone: 1800 535 327
WhatsApp: 0478043490